How to Use the GrabFood Merchant Application

For those of you restaurant owners who are GrabFood partners, it will be easier to manage orders and provide discount promos if you use the GrabFood Merchant application. This application can be found on the PlayStore and here are instructions on how to use the GrabFood Merchant application.

How to Use the GrabFood Merchant Application to Manage Orders

If your restaurant wants to manage food and drink orders more quickly, you can take advantage of the features in this application. With instructions for managing orders, it will make it easier for you to receive incoming orders to handle all obstacles in managing orders. In addition to speeding up orders from customers, managing orders well will also increase your restaurant’s rating. Here’s how to use the GrabFood Merchant app to take orders.

1. How to Receive Incoming Orders

In addition to ensuring Grab drivers, how to use the GrabFood Merchant application to manage these orders also prevents orders from being canceled unilaterally by Grab managers. This is because there is a rule that states if the order is ignored within 5 minutes, the order will be cancelled. To manage orders in the application, the steps taken are:

  1. Open the GrabFood Merchant application and click the ‘Order’ menu
  2. To view new orders, click the ‘New’ sub menu and view order details
  3. If you accept the incoming order, then click ‘accept order & start preparing’
  4. When you click to accept the order, the status will change to ‘preparing’

2. How to Set Automatic Reminder Phone

If you don’t want to be too complicated in opening the GrabFood Merchant application, you can activate a reminder call from the Grab driver. So Grab drivers can call you anytime when you have an order. This feature will prevent you from missing incoming orders. Here’s how to use the GrabFood Merchant app to set a reminder call.

  1. To turn on the automatic reminder call feature, click on the three line menu and click on ‘Automatic Call Reminder’ to activate .
  2. Enter the desired phone number to call
  3. In addition, you can also turn on the ‘remind me if not picked up’ feature as a second reminder to avoid missed orders.

3. Tracking Driver Partner Position

When you receive your order and start preparing, there will be a Grab driver nearby who will pick up your order at your restaurant. In addition, to make sure, there is a way to use the GrabFood Merchant application to track the Grab driver who will deliver the order. This is to ensure the dishes to be delivered stay fresh until the hands of customers.

  1. Open the GrabFood Merchant app and click on the order you want to track the driver’s position.
  2. Click ‘location’ to find the Grab driver position
  3. To call the driver directly, click ‘call’.

4. How to Handle Constraints in an Order

You can confirm directly to the customer if there is an incoming order and the order stock has run out. This will avoid negative responses from customers that will damage the good image of your restaurant on the GrabFood service.

  1. Open the GrabFood Merchant application and click the ‘Order’ menu
  2. Click on the order that is constrained because the stock is out
  3. Under the order details, click on the ‘phone’ icon to contact the customer.
  4. To contact Grab, click the three-dot icon in the upper left corner.

5. How to Submit Order to Driver

In order not to make a mistake in submitting an order, it’s a good idea to review the order details along with the notes provided by the Grab driver. Also prepare food packaging that is neat and spill-proof. In addition to avoiding wrong orders to customers, this is also to ensure customer satisfaction with orders received.

  1. Check the order to be handed over to the Grab driver.
  2. To ensure the customer’s order has been received, confirm the order # (order ID no) with the Grab driver on duty to deliver.

6. How to Change Menu Availability

If there is a menu that is out of stock, you can inform the customer before the customer chooses a menu that is not available. This is to avoid any problems in the order, so that all incoming orders can be processed.

  1. Open the GrabFood Merchant application and click ‘Menu’ to see all the menus contained in the application
  2. Select the menu item you want to update.
  3. You can change to ‘Available’, ‘Not Available Today’, or ‘Until Re-Available’.

How to Use the GrabFood Merchant Application to Manage a Restaurant

With the restaurant management feature in the GrabFood Merchant application, it will help you to inform customers regarding restaurant opening hours to updating the menu. Restaurant management in this application is quite simple and will help you with every order that comes in. This is how to use the GrabFood Merchant app to manage your restaurant in the app.

1. How to Update Operating Hours

There are times when at certain times, such as the month of Ramadan, national holidays, or not receiving GrabFood orders, you need to inform the customer. This is to prevent orders from coming in, so you don’t have to confirm to customers that the restaurant is closed.

  1. Click the menu button or the three line symbol on the GrabFood Merchant application
  2. Select the ‘Operating Hours’ menu
  3. To change the restaurant’s opening and closing hours, click ‘Change’
  4. To change opening hours, click ‘Open’ and to change closing hours, click ‘Close’
  5. Set operating hours and click ‘Finish’

2. How to View Daily Order History

If you want to see a report of orders for the last 30 days, you can view them in the daily orders report menu. This can be information for you to find out the best-selling menu in your restaurant. If you need an account update, such as bank account info or email address, you can confirm it with Grab.

  1. Open the GrabFood Merchant app and click on the ‘Report’ icon at the bottom of the screen.
  2. Click the date you want to view and it will list the order history along with the total turnover for that day.

3. How to Update the Menu in a Restaurant

You can update and change menu availability with the features available in the GrabFood Merchant application. This will make it easier for you, so there is no need to confirm the availability of the menu at the restaurant to the customer.

  1. To view the menu categories, select ‘Menu’ at the bottom of the screen.
  2. You can change the menu by clicking ‘Manage Menu’
  3. Click ‘Change’ to update the menu available in the restaurant

4. How to Create a New Menu Category

Creating a menu category, you can change the menu that is already available to create a new category. This will make it easier for customers, especially if you provide promos and create special categories.

  1. Open the GrabFood Merchant app and click ‘Set Menu’
  2. To add a new category, click on ‘Add Menu or Category’
  3. Type the new category name
  4. Select the menu that is already in the menu list that has been created
  5. Click ‘Create Category’ to confirm the new category
  6. If a new category has been created, it will appear ‘You have added a new category’

5. How to Change an Existing Category

Besides being able to be used to create new categories, you can also change the categories that have been created. It’s just that you can’t change the menu whose categories have been previously registered.

  1. Open the GrabFood Merchant app and click ‘Set Menu’
  2. To change the category, click ‘Change’
  3. Rename the category you want to change and click ‘Save Changes’
  4. When finished, there will be a message ‘Category details have been updated’

6. How to Delete Menu Categories

You can delete a menu category if the categories you have created are no longer relevant for your restaurant. Even if you delete a menu category, you can still change the menu and its menu availability.

  1. Open the GrabFood Mercant app and click ‘Set Menu’
  2. Click ‘Change’ at the bottom of the menu to remove the category
  3. Click ‘Delete Category’ to delete the selected menu category
  4. When finished, click ‘Click Delete Categories and All Menus’

7. How to Create a New Menu

For those of you who want to add a new menu to the GrabFood service, you can create a new menu by completing it with supporting photos. There are no supporting photos on the new menu to be added, then the process of adding a new menu cannot be continued. Open the GrabFood Merchant app and click ‘Set Menu’

  1. To add a new menu, click on ‘Add Menu or Category’.
  2. Fill in all menu details completely, including menu name, menu price, and menu category.
  3. Also add a menu photo to be able to continue the next process
  4. Click ‘Review Menu’ to display the menu that will be shown to customers.
  5. Click ‘Next’ and add a menu supporting photo from the restaurant menu list and click ‘Upload
  6. Photo and Create Menu’
  7. Once done, you will get a message ‘You have added a new menu’

8. How to Update an Already Created Menu

Basically updating an already created menu has the same steps as creating a new menu. In addition, you need to pay attention to always upload menu photos so that the next process can be done.

  1. Open the GrabFood Merchant app and click ‘Set Menu’
  2. Click the menu to be updated and a detailed menu will appear on the screen
  3. To change it, click ‘Check’
  4. Click ‘Next’ and add a photo from the menu list for verification
  5. After uploading the photo, ‘Click Upload Photo and Create Menu’
  6. After all the process is complete, a message will appear ‘You have added a new menu’

9. How to Delete an Already Created Menu

If your restaurant no longer provides certain menus that have been registered in the GrabFood Merchat application, you can delete the menu. It’s just that the menu deletion process is done permanently and you can’t undelete the menu after the deletion process is complete.

  1. Open the GrabFood Merchant app and click ‘Set Menu’
  2. Select the menu to be deleted and click ‘Delete Menu’ at the bottom of the screen
  3. Look again with details and confirm. To permanently delete, click ‘delete’.
  4. If the process has been completed, a message ‘Menu has been deleted’ will appear.

Apply how to use the GrabFood Merchant application above. Because it will make it easier for you to manage orders and manage restaurants that have been registered by Grab. If you have problems with how to manage your GrabFood Merchant account, you can contact Grab for more information.

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