The job of being a Grab driver is indeed flexible, so it is not uncommon for this job to be done by people who already have a main job in another field. Yes, that’s okay, because Grab also doesn’t provide special requirements to work full time, right?
But the problem is, sometimes the account that you have when you haven’t used it for a long time will be deactivated. So, what is the solution for activating a Grab account that has not been used for a long time is a big question that must be answered immediately.
For that, we will answer it. At the same time explain in advance why the account is inactive when it has not been used for a long time.
Signs and Causes of Inactive Grab Account
There are many signs and causes that you can recognize regarding the inactivity of your Grab account. First, we will explain in terms of signs of account inactivity. Second, we will explain in terms of the causes of account inactivity.
1. Signs of an Inactive Grab Account
- Can’t login in Grab app.
- From the transaction history, drivers usually get a bonus (incentive), so they don’t get a bonus (incentive). Starting from one day, three days, five days, until the account is completely unusable.
- Rarely get orders. Well, drivers must be observant regarding this change. Initially, I often received orders, then rarely received orders.
2. Causes of Inactive Grab Account
- Driver vacuum for at least 3 months. Because, based on the experience of one of the drivers, who at that time signed up to become a Grab online motorcycle taxi driver on the sidelines of college holidays. However, when the lecture entered, the driver was vacuumed for 3 months and finally got manual suspension.
- Violating the company’s code of ethics. If the violation of the code of ethics is mild, the company will usually reprimand the drivers who violate it via email or SMS notification. However, if after being reprimanded and still violating, it could be subject to manual suspension temporarily or even permanently (disconnection of partners).
For more details, what are the codes of ethics that all drivers must adhere to, take a look at the Grab code of ethics website. Even if you think that the company’s code of ethics has a relatively light rule, you must still obey it. Because, you work at the Grab company, you must automatically comply with the Grab company rules.
- Got bad ratings from customers. The company cannot know your daily performance in detail. What companies can do to assess one of them is through the system. For example, the rating you get when you serve a customer.
To minimize giving bad ratings from customers, it means that you have to serve customers professionally. Like serving guests, guests are king. So, you also have to make the customer king.
How to Activate an Unused Grab Account
The problem will remain dissolved if there is no solution. For those of you who have been looking for a solution how to activate a Grab account that has not been used for a long time, you are on the right page. Try reading the following 4 ways to activate a grab account that has not been used for a long time.
1. Contacting the Grab Help Center
How to activate a Grab account that has not been used for a long time can be online. Besides saving time, it also doesn’t need to be complicated. The method:
- Go to the ‘Help Center’ button.
- Open temporarily inactive links.
- Fill in the form, starting from the name to the description correctly. Also include the reason why your account was disabled, as well as instructions or directions to reactivate it.
- Submit the form.
- Wait for a reply notification from Grab. Usually in the notification it is also explained that your account will be reactivated automatically on what day, date, and time. So, don’t terrorize Grab and only call again when the specified time limit turns out to be an inactive account.
2. Come Directly to the GDC Office (Grab Driver Center)
How to activate a Grab account that has not been used for a long time through offline services can indeed be faster, but you must be prepared to queue. Take a look at the video experience of one of the drivers to reactivate their Grab account. The driver must queue. In addition, the GDC service will prioritize based on the available quota.
Even if you have previously registered, but for some reason you cannot use it. Meanwhile, many prospective motorcycle taxi drivers have also registered with this company.
But don’t worry, there are alternative solutions that you can try. Try filling out the queue form first before you leave for the GDC office. Make sure you have the queue number and come to the GDC at least an hour before while bringing the required documents in full (SIM, STNK, KTP, SKCK).
3. Directly Contact CS Grab
Ask CS Grab directly (via phone, email, or social media) regarding the problems you are facing in detail and explain the chronology. But remember, don’t call on weekends or national holidays, you won’t automatically get a quick response.
Meanwhile, even if you call after 12 pm, you will still get a fast response. Because, CS Grab can respond within 1×24 hours. For more details regarding the contact guide, try to see how to contact the Grab call center for a quick response.
4. Make an appeal
You can make an appeal online. This method is indeed quite effective, easy, and a little long, which is about 14 days or more. Only, you have to understand what kind of violation you are committing. After that, you can file an appeal. The method:
- Download the appeal letter on this page.
- Print the invitation letter and fill it completely and correctly.
- Upload the application letter via the ‘upload’ button below.
- Press ‘send‘.
Even though it’s limited to filling out an application letter, the method of activating a Grab account that has not been used for a long time through appeals is quite successful. The key is to be patient.
On the other hand, if your account is no longer active, there’s no need to worry. You can use other methods.
Of the four ways to activate a Grab account that has not been used for a long time, it turns out that many drivers have managed to reactivate it. If you want to try it, go ahead. However, you have to be aware of yourself first, what kind of mistakes you made. So, at least you can be responsible and accept the consequences.